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About BBO

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A complete office staff, for less than the cost of ONE part-time worker.
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Business Back Office Inc. adds value to our clients’ operations through the application of modern technologies combined with economic efficiencies from the classical division of labor. The efficiencies gained through business process engineering techniques enable Business Back Office to deliver process and service excellence, for a very affordable price. For a fraction of the cost of a single dedicated office support person, Business Back Office delivers to the client the functions of a dedicated office and the accompanying perception of professionalism, without the costs of payroll or office rental and without the headaches of office management.

The BBO Value Proposition

When our clients contract with Business Back Office, they experience an improved efficiency of the operations of contractors without business justification for a back-office support staff. Business Back Office's service increases repeat customer opportunities and referrals from satisfied custmers. Business Back Office's frees up to 15% - 30% of the sole-proprietors’ time, allowing more efficient use of the clients’ core competency skills. "There is no longer a need to answer your cell phone, while you're on the ladder!"
 

BBO's service enables small business owners to concentrate their efforts on the execution of their craft. Our phone support service will improve your customers’ perceptions of the your professionalism. Your phone is always answered. Your calendar is always up to date. Your customers will be delighted.

 

Our clients realize improved efficiency, become more responsive to delivering their craft to their customers, and the end-customers become more satisfied. Our services enable our clients to recover 60-90 minutes a day, and also can grow revenue through an increased focus on work that is billable to their customers.

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Customer interactions (beyond selling and service delivery) consume larger, and larger fractions of the contractors’ daily time, both during the work day and in the evenings. These distract the tradesman and prevent peak productivity, but they are critical to your business success!

 

Customer support activities (direct interactions with customers: customer leads, estimates, work progress schedules, delays / re-plans and customer satisfaction follow-up) can become overwhelming distractions. These scenarios are common and these situations are exacerbated when inevitable delays are realized:

  • Obstacles or problems cause delays for the contractor.
  • The new customer calls to confirm start-up times.
  • New calls requesting schedules for job estimates (for first time review of jobs.)
  • Calls from customers requesting estimates from estimate visits completed.
  • Some customers repeatedly call in attempts to expedite work.

Business Back Office Solves All These Problems, and more!

 

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Business Back Office, Inc  *  Red Bank, New Jersey  *  (732) 933-7779
sales@bbackoffice.com